Ex-post evaluation of the Consumer Programme 2007-13 and mid-term evaluation of the Consumer Programme 2014-20 – Final report

0511658 - ÚSP 2020 BE cze V - Výzkumná zpráva
Augenhofer, S. - Sibony, A.-L. - Bineva, V. - Poretti, P. - Simon, Rita
Ex-post evaluation of the Consumer Programme 2007-13 and mid-term evaluation of the Consumer Programme 2014-20 – Final report.
Brussels: European Commission, 2018. 484 s.
Institucionální podpora: RVO:68378122
Obor OECD: Law

This mid-term evaluation was conducted by Civic Consulting for the Directorate General for Justice and Consumers. It reviewed the state of play regarding the implementation of the Consumer Programme 2014- 2020, and provided an interim assessment of the Programme's effectiveness, efficiency, coherence, relevance and EU added value, as well as the sustainability of the funded actions. The Programme was adopted in February 2014 to support the implementation of the 2012 European Consumer Agenda and the relevant goals of the Europe 2020 strategy. It rationale is to contribute to ensuring a high level of consumer protection and complementing Member States’ policies in seeking to ensure that citizens can fully reap the benefits of the internal market. Most funded actions therefore aim at helping national authorities and actors such as ECCs and consumer organisations to better assist consumers and fulfil their mandate with respect to ensuring a high level of consumer protection. The evaluation considered all actions implemented since the Programme's start in 2014 and included an indepth review of budget and other data, as well as published and unpublished reports on the implementation of
Programme actions and results until the end of 2017 (results are presented in separate fact sheets for each of the funded actions). The study is also based on a broad scale interview process consisting of 182 interviews with stakeholder organisations in all 28 Member States, Norway and Iceland and at the EU level; six meetings with relevant EU networks; and eight case studies. A number of limitations and challenges were encountered during the course of the evaluation, which related principally to data availability and the difficulty in measuring wider effects of Programme activities, but also related to factors linked to the specific characteristics of the Consumer Programme (such as the diversity in terms of the scope of activities as well as beneficiaries and funding mechanisms). However, due to comprehensive data collection efforts and the triangulation of evidence, these limitations have not affected the validity of the evaluation results.
Trvalý link: http://hdl.handle.net/11104/0301886